If you speak a language other than English and need help understanding a Council matter, letter, report, or other correspondence, please call Council on 9707 9999 for assistance.
If you have very limited English, you can contact the Community Relation Commission for a Multicultural NSW on 131450 and ask them to contact Council on your behalf. The Commission's interpreter service will coordinate a three-way telephone conversation, where Council Customer Service Officers will be able to provide assistance through the interpreter.
You can also visit Council's Customer Service Centre. If you have very limited English, it would be helpful to bring a friend or family member along to act as an interpreter.
Bankstown City Council Customer Service Centre
Bankstown Civic Tower
66 - 72 Rickard Road (Corner Jacob St)
Bankstown NSW 2200
8.30am to 5pm Monday to Friday
Phone: 9707 9999
Fax: 9707 9495
Email: Contact Council
Council also has staff who speak languages other than English who may be able to act as an interpreter to assist you with matters related to Council.