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FAQ

General | Waste| Roads and Footpaths| Parks and Buildings
Animals| Rubbish Dumping| Trees and Environment
Rates | Tender Questions and Answers

Generalsearch_button.gif

  • What is the role of Council?
  • What does Council do?
  • How does Council operate?
  • How is the Mayor chosen?
  • Can I attend Council Meetings?
  • Can I speak to the Mayor/General Manager/Waste Manager/Ranger/Inspector/District Officer?

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Wastesearch_button.gif

 

  • How do I organise getting a 1100 litre bin?
  • Where is our closest tip?
  • What do I do if the divider in my recycling bin is broken?
  • What do I do if the lid has come off my bin?
  • I have just moved into my new home. How do I get new bins?
  • What do I do if my bin(s) are stolen?
  • What do I do if my bin is damaged?
  • How can I dispose of domestic oil?

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Rubbish Dumpingsearch_button.gif

 

  • Can the unregistered/burnt out/abandoned car on my street be removed?
  • Can Council pick up some dumped rubbish?
  • Can some dumped bags of rubbish/furniture/bottles in a park or reserve be removed?

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Roads and Footpathssearch_button.gif

 

  • A truck from a neighbouring construction site has caused cracks in the footpath. How do I get the cracks in the footpath fixed?
  • A Council vehicle was parked on the footpath and damaged the footpath. How do I get the footpath fixed?
  • How do I get the footpath at the end of my street fixed?
  • Can people park their cars on the footpath?
  • Can Council cover up a stormwater drain or Telstra pit that that has been left open on my street?
  • Can I get a street sweeper to clean up my street if it is covered in litter?
  • Can Council clear or sweep a street after an accident?
  • Will Council remove a tree or branch from the road?
  • Can I have a road sign replaced that has been knocked out of the ground and/or stolen?
  • What should I do about a blocked drain?
  • How do I get my road repaired when it is damaged?

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Parks and Buildingssearch_button.gif

 

  • How can I have flickering or out lights in the public toilets/changing shed or on an oval fixed?
  • How do I organise for someone to lock the toilets/shed at the park/reserve/carpark that have been left unlocked?
  • Can Council fix the tap that is dripping in a park?
  • What do I do if a light has blown at a community hall?

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  • What should I do if European Wasps are flying around my neighbourhood?
  • Can a Ranger do something about a neighbour's dog that barks all the time?
  • Can a Ranger come and speak to an owner or put back in the yard/collect a dog wandering around the street?
  • What can Council do about a dog that has attacked someone?
  • There is a dead animal on the road. Can Council pick it up?

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Trees and Environmentsearch_button.gif

 

  • Where can I find information about noxious weeds?
  • Can I trim or cut down a tree on my own property?
  • If I trim a tree, can Council remove the cuttings/branches?
  • The roots of a tree outside my property have damaged my drain pipes/sewerage. How can I have it repaired?
  • What can be done about people burning off tree branches and leaves in their backyard?

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Ratessearch_button.gif

 

  • How are my rates calculated?
  • How is my garbage collection fee or 'domestic waste charge' calculated?
  • Why was I charged interest on my rates?
  • Does Council charge GST on rates and garbage collection charges?
  • Do I need to tell Council that my address has changed?
  • Why didn't I receive my pensioner rebate?
  • Why are there two different addresses on my rate notice?
  • What happens if I don't pay my rates?
  • What options are there to receive and pay my rate and instalment notices?

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  • Can I lodge my submission via email?
  • Can I lobby Councillors or Council Staff?
  • Can I submit my Tender/Quotation/EOI via fax?
  • Where is the Tender Box?
  • Do I need an Australian Business Number (ABN)?
  • Do I have to answer all the questions in the Documents?
  • What is a conforming Tender/Quotation/EOI?
  • What is a non-conforming Tender/Quotation/EOI?
  • What is Best Value?
  • Is there an opportunity to negotiate the contract if I am awarded the Tender/Quotation/EOI?
  • Can I submit an alternative Tender/Quotation/EOI?

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