FAQ

General | Waste | Roads and Footpaths | Parks and Buildings
Animals | Rubbish Dumping | Trees and Environment | Rates | Library

• How do I organise getting a 1100 litre bin?
• Where is our closest tip?
• What do I do if the divider in my recycling bin is broken?
• What do I do if the lid has come off my bin?
• I have just moved into my new home. How do I get new bins?
• What do I do if my bin(s) are stolen?
• What do I do if my bin is damaged?
• How can I dispose of domestic oil?

• Can the unregistered/burnt out/abandoned car on my street be removed?
• Can Council pick up some dumped rubbish?
• Can some dumped bags of rubbish/furniture/bottles in a park or reserve be removed?

• A truck from a neighbouring construction site has caused cracks in the footpath. How do I get the cracks in the footpath fixed?
• A Council vehicle was parked on the footpath and damaged the footpath. How do I get the footpath fixed?
• How do I get the footpath at the end of my street fixed?
• Can people park their cars on the footpath?
• Can Council cover up a stormwater drain or Telstra pit that that has been left open on my street?
• Can I get a street sweeper to clean up my street if it is covered in litter?
• Can Council clear or sweep a street after an accident?
• Will Council remove a tree or branch from the road?
• Can I have a road sign replaced that has been knocked out of the ground and/or stolen?
• What should I do about a blocked drain?
• How do I get my road repaired when it is damaged?

• How can I have flickering or out lights in the public toilets/changing shed or on an oval fixed?
• How do I organise for someone to lock the toilets/shed at the park/reserve/carpark that have been left unlocked?
• Can Council fix the tap that is dripping in a park?
• What do I do if a light has blown at a community hall?

Library

• How do I get a library card and how much does it cost?
• What forms of identification do I need to get a library card?
• Should I let my local library know if I change my name or address?
• What should I do if I lose my library card?
• How many items can I have on loan at any one time?
• Can I borrow or use library facilities if I don't have my card with me?
• Can I check out my own items?
• How long can I borrow items for?
• How do I renew items?
• Must I return items to the library from which I borrowed them?
• What happens if I don't return items on time?
• May I borrow more items if I have any overdue?
• Who is responsible for damaged, lost or stolen library items? What are the charges?
• What do I do if I believe I have already returned an item to the Library?
• Do you need Community Information?
• Who do I contact to have my business or community group listed in the Community Directory?

• What should I do if European Wasps are flying around my neighbourhood?
• Can a Ranger do something about a neighbour's dog that barks all the time?
• Can a Ranger come and speak to an owner or put back in the yard/collect a dog wandering around the street?
• What can Council do about a dog that has attacked someone?
• There is a dead animal on the road. Can Council pick it up?

• Where can I find information about noxious weeds?
• Can I trim or cut down a tree on my own property?
• If I trim a tree, can Council remove the cuttings/branches?
• The roots of a tree outside my property have damaged my drain pipes/sewerage. How can I have it repaired?
• What can be done about people burning off tree branches and leaves in their backyard?

• How are my rates calculated?
• How is my garbage collection fee or 'domestic waste charge' calculated?
• Why was I charged interest on my rates?
• Does Council charge GST on rates and garbage collection charges?
• Do I need to tell Council that my address has changed?
• Why didn't I receive my pensioner rebate?
• Why are there two different addresses on my rate notice?
• What happens if I don't pay my rates?
• What options are there to receive and pay my rate and instalment notices?